PG&E Urges Customers to Use New “811express.com” To Submit Free Request for Utility Markings Before Digging

In honor of National Safe Digging Month this April, PG&E encourages
everyone planning excavation projects big and small to get a free
safe-digging ticket using the new and convenient tool: 811express.com.
Customers, excavators and contractors are urged to take just one minute
and use the online service on desktop, mobile phone or tablet at least
two days prior to excavation. Utilities will be dispatched to the site
to mark underground utility lines so that unsafe digging threatening gas
and underground services can be avoided.

Customers and excavators can still make a free call to 811 to request
underground utility markings. The two-day business requirement applies.

“Keeping the public and our workers safe is job number one. Regardless
of how Californians want to submit their free underground utility
markings request before they dig, we urge everyone to use the service
and take excavation seriously. Not using 811 can threaten the safety of
the people we care about – our employees, our families and our
neighbors. I’m proud that keeping people safe has gotten simpler – it’s
now just one click away,” said Jesus Soto, senior vice president of
PG&E’s gas operations.

About the 811 Free Safety Service

811 is a free nationwide service that sends utilities to mark the
presence of underground lines, including gas, electric, water and fiber
optic services. Underground Service Alert (USA) North, which operates
811 in PG&E’s service area, created 811express.com
to reduce demand to the 811 call line and provide a convenient way for
the public to request utility markings.

“We all want to get things done from the convenience of our cell phone
or computer. 811express.com
provides the same safety and reliability as a traditional ticket, but
with the convenience of today’s technology,” said Collin Miyadi with USA
North. “811express.com
is one of the ways we have improved the ticket process using technology.”

Homeowners and contractors can prevent gas leaks and power outages while
protecting themselves and the safety of their community by requesting a
USA ticket. Contractors are required by law to contact 811 at least two
working days prior to excavation, but any digging project should prompt
a request for a USA ticket, including planting a tree in the yard or
setting posts for a picket fence. In addition to creating a possible
safety hazard, failing to contact 811 may result in costly fines and
project delays.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E
Corporation (NYSE:PCG), is one of the largest combined natural gas
and electric energy companies in the United States. Based in San
Francisco, with more than 20,000 employees, the company delivers some of
the nation’s cleanest energy to nearly 16 million people in Northern and
Central California. For more information, visit www.pge.com/
and pge.com/news.

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