Maximize 2017: ServiceMax Celebrates Success of Eighth Annual Premier Field Service Event and Winners of the MaxChoice Awards
Industry Leaders Embrace IoT, AI and the Vision of Zero Unplanned
Downtime
ServiceMax,
from GE Digital, the leading provider of field service management
solutions, hosted more than 450 attendees at its annual field service
event, Maximize
2017. Over three days, ServiceMax executives, customers and industry
experts led discussions about the next frontier of field service
delivery, including trends in IoT, AI and the vision of zero unplanned
downtime. Highlights from this year’s event included inspiring keynotes
from the legendary Apollo 13 crew members, breakout sessions around
service transformation across industries and compelling discussions
around service best practices during the Chief Service Officer Summit.
ServiceMax also presented the MaxChoice
Awards, celebrating
customers that have leveraged ServiceMax technology with noteworthy
success.
New this year, Maximize featured dedicated industry tracks for service
leaders striving to drive change within their respective industries. The
tracks offered an opportunity for leaders in Oil & Gas, Power &
Utilities, and Medical Device & Manufacturing to discuss new tools and
best practices to transform their businesses through service delivery.
"Every year, we commit ourselves to creating an experience that
amplifies the industry's most modern strategies, innovative tactics and
cutting-edge technologies. After spending time with these experienced
field service leaders at Maximize, I'm more confident than ever that
we're moving towards a future of zero unplanned downtime,” said Dave
Yarnold, CEO, ServiceMax, from GE Digital. “This event is also
incredibly important to our partner network and we appreciate their
sponsorship and participation. A special thanks to our Platinum sponsor,
Deloitte Digital, for the partnership and momentum we are building
together as the industry continues to evolve."
The ServiceMax partners are knowledgeable and trusted, and strengthen
the value of the field service solution. Extensive, innovative partner
programs help to ensure successful deployments and stronger service
solutions to ServiceMax customers. Maximize 2017 was made possible
through the generous support of more than two dozen partner sponsors who
also participated in the Tools & Technology Showcase during the event.
“Maximize is a great opportunity for attendees to hear from ServiceMax,
its customers, and partners about the trends having the greatest impact
on field service today and how technology can best be applied to field
service organizations. The breadth of knowledge and expertise from
speakers has been outstanding, which is just one of the things that
makes Maximize a valuable event in field service,” said Heather Ashton,
Research Manager, IDC Research.
MaxChoice Award Winners Include:
-
ServiceMax Rookie of the Year: LiftOne, for outstanding accomplishment
in their organization in their first year of implementation.
-
ServiceMax "We Keep the World Running" Award: PAC, whose use of
ServiceMax keeps the world running and has become critical to serve
their customers.
-
ServiceMax Customer Impact Award: Topcon Medical Systems, who has
experienced a marked change in culture and transformation as it
relates to their customers since implementing ServiceMax.
-
ServiceMax Business Impact Award: Molecular Devices, who realized
exceptional business results and ROI through the adoption of a field
service management strategy for their extended enterprise.
-
ServiceMax Innovation Award: Carrier, who has demonstrated innovative
use of ServiceMax on mobile devices and in disconnected environments.
-
ServiceMax Raving Fan of the Year Award: Erikson Living, who has
demonstrated outstanding leadership in field service and who has been
a great advocate of ServiceMax.
If you weren’t able to attend Maximize Las Vegas, there are two more
chances to dive into the field service conversation at Maximize Tokyo
and Maximize Berlin.
Maximize Tokyo Event Information:
Maximize Berlin Event Information:
According to our Partners and Customers:
“As we help our clients transform to new business models for services,
ServiceMax brings an important set of capabilities. Maximize was a
valuable event for our clients to network with other services leaders as
well as the ServiceMax leadership team,” Ashley Baxter, Managing
Director, Field Service Practice Leader, Deloitte Digital, Deloitte
Consulting LLP.
“This is our fourth Maximize and as usual a great collection of
like-minded field service innovators. It’s great to see ServiceMax
flourish under the GE brand and executing on their vision,” Karen Mehal,
Director, NA Field Service, Cap Gemini.
“Attending Maximize and being a sponsor of the event has been an awesome
experience! We get personalized attention from attendees and ServiceMax
alike, which makes this investment worth it. Aligning behind a field
service leader like ServiceMax increases the value of our integration
middleware, as they pioneer new technologies like IoT, AI and the
benefits they bring to field service organizations,” Izhar Fuentes,
Business Development & Alliances, Magic Software.
“Maximize is a great event for ServiceMax partners and key enterprise
customers to meet once a year and openly collaborate on how to drive
critical innovation within field service,” Sean Hogan, Director, ISV
Alliances, Nintex.
"The vision articulated at Maximize - achieving zero unplanned downtime
- is fast becoming reality due to innovative field service platforms
that integrate asset performance management and predictive analytics
capabilities. Digital is changing the face of field service in the oil
and gas and other service intensive industries and we believe that
ServiceMax and GE Digital are paving the way," Shawn Maxson, Oil and Gas
Principal, PwC.
“Maximize has been enlightening. Meeting with my peers in the field
service industry to discuss our challenges, experiences and ideas has
been invaluable. We all represent different types of companies with
different perspectives and before this event, there wasn’t a venue for
this type of discussion,” Victoria Butt, IT Team Lead, Chair-A-Medics,
Inc.
“We recently implemented ServiceMax and have found it has already helped
us to deliver improvements to our Field Service performance and overall
customer experience. Attending Maximize was a great opportunity to for
us to continue our learning on further improvements we can implement. We
also enjoyed hearing from the industry experts about relevant technology
trends like IoT and how these can further enhance the Services that we
deliver to our customers,” Darrell Smithson, VP Global Service, Compac
Sorting Equipment, Compac.
About ServiceMax
ServiceMax, from GE Digital, leads the massive global industry of field
service management software – an estimated $25 billion market worldwide.
The company continues to reimagine and create solutions for the 20
million people globally who install, maintain, and repair machines
across dozens of industries as the leading provider of complete
end-to-end mobile and cloud-based technology for the sector. ServiceMax
goes to every length – from joining technicians on service calls to
publishing the industry's leading online publication – to help customers
discover untapped innovation, unleash new revenue streams, drive
efficiency, and most importantly delight their end customer. To learn
more, please visit www.servicemax.com.
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