Champion Energy Services, a subsidiary of Calpine Corporation
(NYSE:CPN), has once again ranked highest in customer satisfaction among
Texas residential retail electricity providers (REPs), according to the
J.D. Power 2016 Electric Provider Retail Customer Satisfaction Study℠
released last week. This is the sixth time Champion Energy has received
the top ranking in the past seven years.
The J.D. Power study, conducted by surveying customers throughout the
state, measures customer satisfaction with REPs across six factors:
price, billing and payment, corporate citizenship, communications,
enrollment/renewal and customer service. Champion Energy’s overall
satisfaction score of 793 is the highest overall score of any ranked
Texas REP since the study began.
“This ranking validates our belief in the strength of the Champion
Energy brand,” said Trey Griggs, Executive Vice President and Chief
Commercial Officer at Calpine Corporation. “Through their focus on an
exceptional customer experience, the team at Champion has built a strong
platform for additional growth.”
“In today’s economy, customer loyalty can never be taken for granted,”
said Michael Sullivan, Champion Energy’s CEO. “I am privileged to lead a
team of hard working employees who deliver excellent service and results
year after year. It’s this culture of customer satisfaction that has
earned Champion Energy this unparalleled reputation in the market.”
About the J.D. Power Study
Champion Energy Services received the highest numerical score among 20
ranked residential electric service providers in Texas in the J.D. Power
2016 Retail Electric Provider Residential Customer Satisfaction Study℠.
Study based on responses from 5,900 consumers, measuring the opinions of
consumers who recently switched electric service providers. Results are
based on experiences and perceptions of consumers surveyed between
August 2015 and June 2016. Your experiences may vary. Visit jdpower.com.
About Champion Energy Services
Champion Energy Services, a subsidiary of Calpine
Corporation (NYSE: CPN), is one of the fastest-growing and largest
retail electric providers in the United States. Champion Energy serves
residential, governmental, commercial and industrial customers in
deregulated electric energy markets across the U.S. Champion Energy
serves more than 2 million residential customer equivalents, with a peak
load near 4,000 megawatts. Champion Energy’s growth is driven by
competitive, straightforward pricing and a reputation for maintaining
the highest levels of satisfaction with its customers. For more
information, visit https://www.champion.energy.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160816005320/en/
Copyright Business Wire 2016
Source: Business Wire
(August 16, 2016 - 10:00 AM EDT)
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