ATLANTA, July 15, 2016 /PRNewswire/ -- Georgia Power today announced the latest addition to its suite of free customer tools and resources – Billing Alerts. The new service, available online by logging into www.GeorgiaPower.com, provides customers with customized notifications about their bills. Billing Alerts feature notifications via text and email that alert customers when their Georgia Power bill is available, when a due date is approaching, when a bill is past due or when the account may be eligible for disconnection.
"We know that our customers' lives are busy and we work every day to not only make sure electricity is reliable and affordable, but also that it's as easy as possible to do business with us," said Louise Scott, vice president of customer service for Georgia Power. "The new Billing Alerts service adds an additional level of customized convenience for customers and is a great tool for minimizing missed payments and disconnections."
Electronic tools, communication and transactions, including bill payments, are increasingly popular with Georgia Power's 2.5 million customers across the state. Currently, more than 50 percent of Georgia Power payments are made electronically, including online, mobile and auto-draft transactions, and one in five Georgia Power customers have made the switch to eco-friendly paperless billing.
In addition to Billing Alerts, other free Georgia Power services available include My Power Usage, a personalized tool that provides customers with the information they need to better manage daily energy costs and eliminate surprises at the end of their billing cycle. During and after a storm, the company's Outage Alerts service provides customers with updates if a power outage occurs in their area as well as estimated times of restoration. To learn more about these services and more, visit www.GeorgiaPower.com.
About Georgia Power
Georgia Power is the largest subsidiary of Southern Company (NYSE: SO), one of the nation's largest generators of electricity. Value, Reliability, Customer Service and Stewardship are the cornerstones of the company's promise to 2.5 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, 21st century coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the company on Facebook (Facebook.com/GeorgiaPower) and Twitter (Twitter.com/GeorgiaPower).
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SOURCE Georgia Power
